Shipping & Delivery

Delivery

Every effort is made to effect shipment of your order timeously. However, circumstances may cause delays and if your order is delayed for any reason, our sales representatives will contact you via email or telephonically and provide you with a revised shipping schedule.

Delivery will only take place within a branch’s delivery area. If an order is placed for delivery outside of a branch’s delivery zone, Macsteel has the right to add shipping costs to the order; which will first be negotiated with the customer; or cancel the order.

Lead times

Please note that lead time is dependent on stock availability. Should we have stock available, orders will be dispatched within 24 hours. If we do not have stock, or you have placed an order with items that are on back-order, please contact our sales representatives to find out when we will be receiving stock. 

Unless we state a specific limitation, we will attempt to have sufficient advertised stock available to meet customers’ anticipated demands. If we still run out of stock, we will attempt to obtain the stock, or we will offer you a reasonable alternative.